Minimum Technical Requirements for a quality viewing experience

Browser
  • Most browsers are either ‘Flash enabled’ or (more advanced) ‘HLS enabled’.  Our live stremaing will accomodate both.
  • If you need an Adobe Flash Player update for your computer Click here to update your computer’s flash video player.
  • We do not recommend Internet Explorer for viewing live streams.  However, Firefox 2.0 or above, or Safari 3.0, or Chrome 4.0 or above are fine.
  • All popular computer operating systems, included Microsoft Windows Mac OS and Linux will work fine.
  • 500 megabytes (MB) of RAM recommended
  • JavaScript and Cookies must also be enabled.
  • Super VGA (800 x 600) or higher resolution
  • 16-bit sound card
  • Speakers/headphones / make sure the speakers on your computer are not set to ‘mute.’  Also, make sure the ‘speaker icon’ on the live streaming video player is not turned down to zero (0) or muted too.
Internet Connection Speed
  • For a reliable viewing experience at medium quality we recommend a downstream connection speed of at least 5 MBS (5000 kbps).
  • Viewers can select a higher (HD) or lower (Low Rez) video quality channel depending on the connection speed, when available.
  • You can test your connection speed here we recommend testing prior to the start time of the event as bandwidth can fluctuate.
Apple iOS Devices (iPad, iPad2, iPhone)

1.  Please connect to the internet via wi-fi or 4G for optimal viewing.  Most mobile users will not be able to connect via 3G service, as the connection speeds are too low to download video live streams.

2.  For Apple device users, each URL web address is case sensitive.  Please make sure you are entering the letters or numbers exactly as advertised.  If you have a lower case letter where an upper case letter should be, you will not be able to access the live stream.

3.  Also, you may need to Allow Pop-Ups from WorshipChannels.com. For iPhone users, you may need to press and hold the play button inside the video player for 5 seconds or longer to establish a connection to the live stream.

4.  There are some third party live stream viewing apps on iTunes.  If you prefer to use one of those to view the live stream, you may.

 

For Technical Assistance during the live event, please call:  1-509-981-6883 or email: support@worshipchannels.com

Additional Troubleshooting assistance for viewing channels

Video Playback is Choppy, Video is Lagging

Most of these issues are caused by either the broadcaster’s internet connection, or the internet connection you are trying to watch on. We recommend doing a speedtest at speedtest.net Most broadcasts are in the range of 600kbps to 2Mbps. If your connection or the broadcaster’s connection is too slow, you will experience issues with choppy or lagging playback.  If you have a download capacity at your viewing location of 2 Mbps or above, you should have a fine viewing experience.

Sound is too quiet or too loud, no sound at all

Check the volume control on the video player (this is in the lower right hand corner below the video). Check the volume on your computer itself. Make sure you do have “Mute” set on your desktop.  Also, make sure your speakers are turned on.  If you still have audio issues, it is most likely a problem on the broadcaster’s end.

No player loading at all, jittery video, fully white or fully black screen where video is supposed to be.  Or a message that says, “Loading…..”

Black screen with spinning star-wheel:

Try refreshing your page by clicking F5 (refresh) on your computer. If problem persists, broadcast may be off air, but broadcaster did not fully disconnect. If problem is consistent for you, please submit an email to let us know – support@worshipchannels.com   if possible, include your geographic region or IP address as well as the channel URL (web address) you are trying to watch in your support inquiry.

Video Stops partway through:

Try refreshing your page by clicking F5 (refresh) on your computer. If problem is consistent for you, please submit a support ticket to let us know — include the recorded video URL in your support inquiry.

Allow 3rd party Flash cookies to be stored on your computer

Clear your third party flash cookies, and make sure they are allowed. Here’s how:

1. Go to your Website Storage Settings Panel http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html
2. Click Delete all sites. Note: this will delete all flash cookies for sites that you have visited. For more information on flash cookies, please read here http://www.aboutcookies.org/default.aspx
3. Then, go to http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager03.html
4. Click the box next to “Allow third-party Flash content to store data on your computer”.

MORE TROUBLE SHOOTING TIPS:

Situation / Solution

Text reading “Loading the player…”

-Update the computer’s Adobe Flash Player

-Link: http://get.adobe.com/flashplayer/

Picture freezes

-Refresh your browser or try a different browser

-Recommended browsers (in this order below)

  • Chrome
  • Firefox
  • Safari

Not recommended browsers

  • Internet Explorer

audio

-Check the mute button on the lower right of the video player.

-Check your speakers and your computer’s mute button.

-Change Browsers (this is a very effective solution when you can’t hear any audio)

TOP TROUBLE SHOOTING TIPS: On a mobile device:   

Situation / Solution

iPad  

-make sure the web address is accurate (case sensitive)

-reload the page (4G connections often take several times to connect)

 iPhone    

-for iPhone 4’s, hold down the ‘play’ button for 5 seconds

-reload the page (make take several times for Apple devices)

-be very patient and allow the iPhone to load the video in its’ own time (may take a minute)

Samsung Galaxy & newer Androids     

-for devices running the ICS operation system, and do not allow manual Flash Player updates, please ask your church broadcaster for the “.m3u8” link for watching the live stream via these devices.  This link can be obtained from your Worship Channels customer service rep.

We hope these helpful steps will provide a high-quality viewing experience for you. 

Thanks for watching!